Ask the receipt anything.

A prepaid virtual card: a card number, expiry date and security code loaded with the balance you chose. It lives in your BuyVCC dashboard rather than in your wallet, and you use it to pay online wherever the merchant accepts it. There is no plastic card and no credit line — you can spend what is loaded and nothing more.

Yes. Cards are delivered to your dashboard, so we need an account to put them in. Signing up asks for your name, email and a password, then you confirm the email and link an authenticator app. It takes a couple of minutes and costs nothing.

Most online stores, software companies, ad platforms and booking sites that take card payments will work. Each merchant decides for itself, though, and a few refuse prepaid or virtual cards. If acceptance at one particular site matters to you, check that site's payment rules or ask us before ordering.

The smallest card holds $10.00; the largest holds $5,000.00. Spending more than that? Split it across two cards — keeping budgets on separate cards is often tidier anyway.

Three numbers add up to the total: the balance you want on the card, 15% of that balance as the top-up charge, and $5.00 for issuing the card itself. The order page shows all three before you pay, and the pricing calculator lets you try any amount. There are no monthly or holding fees.

You can pay in USDT over TRC20, BEP20 or ERC20, in USDC, BTC or ETH, or through Binance Pay. You pick the asset on the checkout page, which then shows the exact amount, network and address to use.

No. Our payment partner tells us automatically when your payment is complete, and the order moves to review on its own. You only need to pay the amount shown on the checkout page.

No. Open My Orders, choose the order marked "Awaiting payment" and press Pay now to go back to the checkout. If you change your mind, simply leave it unpaid; it will not turn into a card.

A short payment means the card cannot be issued exactly as ordered. Open a support ticket with the order reference and we will help you top up the payment or return what arrived, less network costs. Crypto sent on a different network or to a different address than the checkout showed may not be recoverable, so always copy the details from the checkout page itself.

You do. Wallets and exchanges add their own withdrawal or network fee on top of what you send. Make sure the amount that arrives covers the full total shown at checkout.

Paid orders are usually checked and issued within a few hours.

Because a person looks at each paid order before any card exists, a busy period or a payment that is still confirming can add some time. The order page always shows where things stand, and we email you the moment the card is issued.

A quick human check catches underpayments, duplicate orders and attempts to use stolen funds before a card is created. It protects you and every other customer, and it keeps our card partners comfortable working with us.

The reason is written on the order page and in the email we sent. Usually it is a payment that did not match the total. Reply through a support ticket with the order reference and we will sort out the next step with you.

Open My Cards, choose Show details and type the current code from your authenticator app. The full number, CVV and expiry appear for one minute, with copy buttons, and then hide again on their own.

A card keeps the balance it was issued with; it cannot be topped up later. When you need more, order another card. Separate cards also make it easier to keep track of different subscriptions or budgets.

Use the billing address shown with the card in My Cards. Address mismatches cause a large share of refused payments.

Cards are frozen to protect you or while unusual activity is looked into. You get an email when the status changes, and a frozen card cannot be used until it is unfrozen. Open a support ticket if you want to know more.

Only the balance on a card can be refunded. A card that was never used gets its full balance back. A used card only qualifies with $500.00 or more remaining, in which case it is closed and you get that balance less 10%. Neither fee from the original order is ever returned. The Refund Policy has worked examples.

In crypto, normally USDT, to the network and address you enter in the refund form. Double-check them before submitting — a payout sent to the details you gave cannot be reversed.

Your account holds card details, so a password alone is not enough protection. With an authenticator app, a stolen password is useless without your phone. Customers and staff all use it, and there is no switch to disable it.

Sign in with one of the recovery codes you saved during setup; each code works once. After that, ask in a support ticket for a two-factor reset, which lets you pair the replacement phone. If the recovery codes are gone too, write to us from the email address on the account so we can confirm it is you.

Never — not by email, ticket, chat or phone. A request for your password or any of your codes is a break-in attempt, whoever it claims to come from. Do not share them, and tell us about the message.

Every number, CVV and expiry date sits encrypted in our database and only opens for you after a fresh authenticator code. Staff views are logged, and full details never travel by email or chat.