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Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
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Research: 71% of UK consumers to avoid online shopping if they have to pay to return - Latest Retail Technology News From Across The Globe - Charged
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Zara and H&M back in-store recycling to tackle throwaway culture | Guardian sustainable business | The Guardian
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I'm an ex-Zara employee - why you'll NEVER get a full refund and how we can always spot would-be shoplifters | The Sun
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